Summary
This updated and expanded edition shows managers how to meet the new challenges of public management head-on rather than simply working around the constraints of government. New information includes the response to the crisis in management as reflected in ideas and recommAndations generated from the Volcker, Winter, and Gore commission reports; the effectiveness of the reinvention and reengineering movements in public management; applying hands-on, real-world tested total quality management techniques to the public sector; and much more. Will benefit both public management practitioners and students of public administration and management.
STEVEN COHEN is associate dean of the School of International and Public Affairs and the director of the Graduate Program in Public Policy and Administration at Columbia University. He is the author of The Effective Public Manager (Jossey-Bass, 1988) and Total Quality Management in Government (Jossey-Bass, 1993 with R. Brand). WILLIAM EIMICKE is the director of the Public Management Training Center and Program in Politics and Public Policy at Columbia University's School of International and Public Affairs. He has held many high-level public management positions, including director of policy and housing commissioner for the State of New York and assistant director of the New York City Office of Management and Budget.
